Legal
Terms of service
Refund policy
Cancellations must be made more than 24 hours before your scheduled booking to receive a refund. Cancellations made within 24 hours of the booking, and no-shows, are non-refundable.
1. Agreement
By requesting a quote, booking an appointment, or accepting service from Royal Lotus Auto Detailing, you agree to these terms.
2. Third-party service and liability
Royal Lotus Auto Detailing is a third-party service. We arrange and schedule detailing and subcontract the work to independent contractors. We are not liable or responsible for anything arising from the services performed, including any loss, damage, injury, delay or dissatisfaction. Independent contractors are solely responsible for the work they perform and are not employees or agents of Royal Lotus Auto Detailing.
3. Estimates and pricing
All package and add-on prices shown are estimates. Final pricing depends on vehicle size, condition and the services performed, and is confirmed before work begins. Additional charges may apply for excessive soiling, pet hair, biohazards, sap, tar or oversized vehicles.
4. Booking, cancellation and refunds
Appointments are booked through our online scheduler. To cancel or reschedule with a refund, you must give more than 24 hours notice before the scheduled start time. Within 24 hours, no refunds are issued. We may reschedule for severe weather or conditions that make safe service impossible.
5. Customer responsibilities
Please remove valuables and personal items from the vehicle before service, provide safe and legal access to the vehicle, and disclose any pre-existing damage, aftermarket paint, wraps or modifications. We are not responsible for items left in the vehicle.
6. Pre-existing conditions
Detailing cannot repair damage such as clear-coat failure, deep scratches, rust, oxidized or previously repainted panels, torn upholstery or permanent stains. Results vary with the condition of the vehicle, and no specific outcome is guaranteed.
7. Payment
Payment is due upon completion of service unless agreed otherwise in writing.
8. Photography
We may photograph vehicles before and after service for records and marketing. Let us know in advance if you prefer that your vehicle not be used publicly.
9. Changes and contact
We may update these terms at any time; the version posted here applies to your booking. Questions? Contact mobilautospadetail@gmail.com or (404) 919-0682.